Usually reviewed
Duplicate charges or failed fulfillment
Requests tied to duplicate purchases, credits not being applied, or provider-side billing issues are the clearest cases for review.
Refund policy
ZyloCode reviews refund requests carefully and handles billing issues case by case.
ZyloCode sells paid access through one-time purchases. If something goes wrong with fulfillment or billing, contact us and we will review the purchase details, provider records, and account state before deciding the appropriate resolution.
Context matters
Every request is checked against account activity
We look at the purchase record, webhook fulfillment, account entitlement state, and any signs that the order already delivered the intended access.
Best next step
Email billing support directly
Send refund requests to support@zylocode.com with your purchase email and order details.
When to contact us
Reach out if you were charged more than once, a successful payment did not unlock the expected access or credits, or a billing issue on the payment provider side affected your purchase.
The faster you contact us after the issue appears, the easier it is to verify the transaction and correct the account state.
How requests are reviewed
We review refund requests case by case. That review can include the payment provider order record, internal billing logs, credited entitlements, and whether the purchase was already fulfilled as intended.
Submitting the purchase email, order reference, and a short summary of the problem helps us resolve requests more quickly.
What this policy does not guarantee
This page explains how ZyloCode handles billing issues, but it does not promise an automatic refund for every request. Resolutions depend on what the payment and account records show.
If the issue is not a refund but a fulfillment problem, we may resolve it by correcting access, credits, or account state instead.